Privacy Policy

Last Updated: [Insert Date]

At Kai Shop (“we”, “us”, or “our”), operating through kitchenknifesupply.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our premium kitchen cutlery collection.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase or create an account.
• Payment Information: Credit card details (processed securely through our PCI-DSS compliant payment processors), PayPal account information. Note we do not store full payment card details on our servers.
• Transaction Data: Purchase history, order details, and correspondence related to your orders.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services including clickstream data and page interaction information.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders for our premium kitchen knives and accessories
• To provide customer support and respond to your inquiries
• To prevent fraud and enhance the security of our website
• To improve our website, products, and customer service
• To send you important account/order/service information
• With your consent, to send you marketing communications about products, services, offers, promotions, and events
• To comply with legal obligations and protect our legal rights

3. Legal Basis for Processing

We process your personal data when:

• It’s necessary to fulfill our contract with you (e.g., processing your payment and delivering your order)
• We have your consent (e.g., for marketing communications)
• It’s necessary for our legitimate business interests (e.g., improving our services, preventing fraud)
• We need to comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Payment processors (Visa, MasterCard, JCB, PayPal) to complete transactions
• Shipping carriers to deliver your orders
• Service providers who assist with website hosting, data analysis, fraud prevention, and marketing
• Legal authorities when required by law or to protect our rights

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

5. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your country of residence, including Japan where our knife-making heritage originates. We ensure all transfers comply with applicable data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Military-grade 256-bit SSL encryption for all data transmissions
• PCI-DSS compliance for payment processing
• Regular security testing and vulnerability assessments
• Limited access to personal data on a need-to-know basis
• Secure storage with reputable cloud service providers

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically:

• Order information: 7 years for tax and warranty purposes
• Marketing data: Until you unsubscribe or we determine the data is no longer valid
• Website analytics: Up to 26 months

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request we limit how we use your data
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at [email protected] with “PRIVACY REQUEST” in the subject line.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Deliver targeted advertisements (with your consent)
• Improve website functionality and user experience

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

10. Children’s Privacy

While we offer chef’s knives for children, our website is not directed at individuals under 16. We do not knowingly collect personal data from children without parental consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

12. Contact Us