Term and Conditions

Last updated: [Insert Date]

Welcome to Kai Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website kitchenknifesupply.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Our Shop and Customers

Kai Shop specializes in premium kitchen knives and accessories for culinary enthusiasts and professional chefs worldwide. Our products range from specialized Japanese knives to essential kitchen tools and maintenance equipment.

2. Website Use

2.1 User Responsibilities

• You must be at least 18 years old to make purchases
• Provide accurate and complete information when creating an account or placing orders
• Do not use our site for any unlawful purposes
• Maintain the confidentiality of your account credentials

2.2 Intellectual Property

All content on our website, including text, images, logos, and product designs, are our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. If you receive a product that significantly differs from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Age-Restricted Items

By purchasing knives, you confirm you are of legal age in your jurisdiction to own such items and will use them responsibly.

4. Orders and Payments

4.1 Order Process

All orders are subject to acceptance and availability. We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Pricing

Prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

4.4 Shipping

We ship globally except to certain Asian countries and remote areas due to customs restrictions. Shipping options:

• Standard Shipping (£12.95): DHL or FedEx, 10-15 business days after dispatch
• Free Shipping: EMS for orders over £50, 15-25 business days after dispatch

Delivery times are estimates and not guaranteed. Customs duties may apply for international orders.

5. Returns and Refunds

5.1 Returns Policy

You may return most items within 15 days of receipt if:

• Item is unused and in original condition
• Original packaging with all protective materials is intact
• Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Used knives
• Opened knife sharpening & maintenance products
• Personalized or custom-ordered items

5.3 Returns Process

1. Email [email protected] with “RETURN REQUEST” in the subject within 15 days
2. Include your order number, item(s) for return, and reason
3. We’ll email return authorization and instructions within 2 business days
4. Repackage item(s) securely in original packaging
5. Ship to our returns center at provided address

5.4 Refunds

Upon receipt and inspection (typically within 5 business days):

• Refunds issued to original payment method
• Processing takes 3-5 business days after approval
• Original shipping fees are non-refundable

Customers are responsible for return shipping costs unless the return is due to our error.

6. Liability and Disclaimers

6.1 Product Use

Our knives are professional-grade tools that require proper handling. We are not liable for injuries resulting from improper use.

6.2 Website Availability

We strive to maintain uninterrupted service but cannot guarantee our site will always be available or error-free.

6.3 Limitation of Liability

To the fullest extent permitted by law, our liability for any claim related to your use of our site or products is limited to the purchase price of the product in question.

7. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

9. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

10. Contact Us

For questions about these Terms:

Email: [email protected] (include “TERMS QUESTION” in subject)
Postal Address: Kai Shop, 71 Pound Ln, Canterbury, GB CT3H 7DA